Because of the limits in NLP technology we already chatted about, it’s important to understand that human assistance is going to be need in some cases ” and it should always be an option. Luckily, the chatbot conversation can help give your staff context before engaging customers who need to speak to a real person....Read More

However, before making any drawings, you should have an idea of the general conversation topics that will be covered in your conversations with users. This means identifying all the potential questions users might ask about your products or services and organizing them by importance. You then draw a map of the conversation flow, write sample...Read More

NLP can enrich the OCR process by recognizing certain concepts in the resulting editable text. For example, you might use OCR to convert printed financial records into digital form and an NLP algorithm to anonymize the records by stripping away proper nouns. Because of improvements in AI processors and chips, businesses can now produce more...Read More

For example, when a customer is frustrated or upset, an AI Virtual Assistant is able to recognize this and work to improve the customer’s mood. This can be through becoming more sympathetic towards the customer or offering additional suggestions to help them resolve their issues. It helps businesses manage their customer support, sales, and other...Read More

In this article, I talk about what exactly conversational UI is and what benefits a business can get from introducing it in any type of software. People want to message or text to connect with customer service teams. With those questions answered, you are ready to start designing your own conversational UI. You can make...Read More